Digital products · no physical delivery.

Atelier Clair support

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Frequently asked questions

Before you contact us.

Essential answers about our products, file formats, payment and access.

What does Atelier Clair sell?

Digital organization tools supplied in French. No physical product or parcel is shipped.

How does payment work?

When a verified purchase option is available, the button on the product page opens checkout hosted by Creem, the merchant of record. Creem processes the payment; Shopify does not charge the order.

When will I receive the files?

Access is provided only after a successful payment is confirmed and according to the digital delivery information shown before purchase. The purchase button remains disabled until this verification is complete.

Which software do I need?

The .xlsx workbooks are designed for a recent desktop version of Microsoft Excel. PDFs open with a standard PDF reader. Check each product page for specific compatibility details.

Can I use the products on a phone or tablet?

PDFs can generally be viewed on a phone or tablet. Setting up and updating a workbook is more comfortable on a computer.

Which product should I choose?

Menu Anti-Gaspi organizes meals and grocery shopping; Le Reset du Dimanche structures your weekly planning; Classeur Administratif France helps track household administration; and Le Dossier Grossesse au Clair brings pregnancy appointments, documents, tasks and preparations together. All four products are supplied in French.

What should I do if I lose access?

Use the form below and include the product name, the email address used for payment and the transaction reference. Never send bank details or private access links.

How do I request withdrawal or a refund?

The applicable terms are shown before purchase. Use the form below to explain your request. Your mandatory consumer rights are not limited by a store policy.

How can I get help?

Use the form to describe the product, file format and issue. Support will reply to the email address you provide.

Your request

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