Politique de remboursement

Last updated: 24 September 2026

Digital products and refund summary

• Return window: digital products cannot be physically returned. A statutory withdrawal period may still apply until digital access begins under the conditions below.
• After access begins: we do not offer a separate change-of-mind refund when the legally required consent, acknowledgement and confirmation have been obtained.
• Restocking or return fees: none.
• Missing, corrupted or misdescribed content: contact us for support and the remedies required by applicable law.

Right of withdrawal

Consumers who enter a distance contract normally have a statutory withdrawal period. For consumers in the European Union, it is generally 14 days from conclusion of the contract, subject to applicable exceptions.

For digital content supplied without a physical medium before that period ends, the right of withdrawal is lost only if all legally required conditions are met, including prior express consent to begin supply, express acknowledgement that the withdrawal right will be lost, and confirmation of that consent and acknowledgement on a durable medium. If these conditions are not met, mandatory withdrawal rights remain available.

Product or access problems

A missing file, incorrect product, corrupted download, undisclosed incompatibility or content materially different from its description is not treated merely as a change-of-mind request. Mandatory remedies for non-conforming digital content remain available and may include bringing the content into conformity, a price reduction, termination or refund.

How to request help or a refund

Email lazaarhamza459@gmail.com or use our Contact page. Include your name, order email, product name, order date, Creem transaction reference and a short description of the issue. Never send full card details, passwords or private download links.

Creem is the merchant of record and processes transaction refunds in accordance with its procedures and applicable law. HM DIGITAL provides the product content and support and can investigate product or access problems. This policy does not limit any mandatory consumer right.